Mohamed Mahmoud El-Demerdash
Customer service
Profile summary
Motivated and adaptable professional with a strong background in aviation, customer service, and business management. Seeking a dynamic position in management where I can apply my leadership, communication, and operational skills to support organizational success.
Key skills
Professional experience
•Managed daily operations, staff, inventory, and customer service •Handled financials, budgeting, and local marketing strategies
- Managed daily operations, staff, inventory, and customer service
- Handled financials, budgeting, and local marketing strategies
•Record daily financial transactions and maintain general ledger accounts. •Prepare and review invoices, purchase orders, and payment vouchers. •Reconcile bank statements and accounts payable/receivable. •Manage cash flow and monitor financial transactions for accuracy.
- Record daily financial transactions and maintain general ledger accounts.
- Prepare and review invoices, purchase orders, and payment vouchers.
- Reconcile bank statements and accounts payable/receivable.
- Manage cash flow and monitor financial transactions for accuracy.
•Assisted passengers with check-in, ticketing, and boarding procedures •Delivered exceptional customer service under pressure •Managed flight documentation and ensured compliance with airline policies
- Assisted passengers with check-in, ticketing, and boarding procedures
- Delivered exceptional customer service under pressure
- Managed flight documentation and ensured compliance with airline policies
Education
Trained in: •Air Traffic Control (ATC) Communication •Crew Resource Management (CRM) •Single Pilot Resource Management (SRM) •Weather Theory and Aviation Weather Products